Service Call Management is the process of designing and implementing inbound telephone call parameters, which govern the routing of these calls through a network.
The process is most prominently utilized by corporations and the call centre industry and has its highest effectiveness when call logging software tools are used.
Service Call Management software, you can manage the entire service lifecycle, from customer call to deployment to invoice. This software is also designed to handle service calls for large businesses, capable of integrating the call information into the app and send the details to the techs in the field. What once required multiple calls and return trips now provides data straight to the field, ensuring efficient use of your and your customer’s time